Privacy Policy

Last Updated: 01/11/2025

At Hey Puzzlers, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines our data collection practices, how we use and protect your information, and your rights regarding your data.

1. Introduction

This Privacy Policy describes how we collect, use, and safeguard your information when you use our mobile app, Hey Puzzlers. By accessing or using the app, you agree to the terms of this Privacy Policy. We are dedicated to maintaining transparency and ensuring that your personal information is handled responsibly.

2. Information We Collect

We collect several types of information to provide and improve the functionality of the app:

• Personal Information: This includes information such as your name, email address, and any details you voluntarily provide when creating an account or updating your profile.
• Puzzle Data: Information about the puzzles you add to the app, including puzzle details (e.g., title, description, pieces), photos, and personal notes.
• Session Data: Details about your puzzling sessions, including the time spent on puzzles, number of pieces completed, photos taken, and notes added.
• Device Information: Data such as your device type, operating system, and app usage patterns to help us optimize app performance.
• Location Data: If you enable location services, we may collect data about your location for relevant app features.
• Social Feed Content: Any posts, comments, or interactions made within the community feed.
• Marketplace Transactions: Information related to the buying, selling, and trading of puzzles within the app.

3. How We Use Your Information

The information we collect is used to:

• Provide and maintain app functionality, including puzzle tracking, session logs, and social feed interactions.
• Personalize user experiences and enhance the features available to you, such as puzzle recommendations or notifications.
• Communicate with you about app updates, new features, and marketing offers.
• Process transactions in the marketplace and shipping label purchases.
• Analyze app usage for improvements and bug fixes.
• Ensure the security of the app and prevent fraud or misuse.

4. Sharing Your Information

We may share your information in the following cases:

• With Service Providers: We may share your data with third-party services to facilitate app functionality, such as payment processors and shipping partners. These third parties are required to protect your data and use it only for the intended purpose.
• With Other Users: In the social feed or marketplace, your posts, reviews, and transaction details may be visible to other users.
• For Legal Reasons: We may share your information if required to do so by law, regulation, legal process, or governmental request, or to protect our rights, safety, and property.

7. Data Retention

We retain your data for as long as necessary to provide app services and comply with legal obligations. You can delete or update your personal data, including puzzle entries, session logs, and marketplace activity, through the app’s settings. If you decide to delete your account, we will remove your personal data from our systems within a reasonable time frame, subject to retention requirements for legal or security purposes.

8. Security of Your Information

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, and destruction. These measures include data encryption, secure storage, and regular security audits. While we take steps to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. User Rights and Controls

You have the following rights regarding your data:

• Access and Update: You can access and update your personal information directly in the app.
• Deletion: You can delete your account and associated data through the app settings or by contacting us.
• Location and Permissions: You can manage permissions for location services, camera access, and notifications in your device settings.
• Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails by clicking the unsubscribe link in any marketing email or by adjusting your notification preferences.

10. Children’s Privacy

Our app is not intended for users under the age of 13, and we do not knowingly collect personal data from children. If we learn that we have collected data from a child under 13, we will take steps to delete such data as soon as possible. Parents or guardians can contact us if they believe we have inadvertently collected information from a child.

11. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your user experience and analyze app performance. These technologies help us track your usage patterns, improve app functionality, and serve personalized content. You can disable cookies through your device settings, though doing so may affect your ability to use some features of the app.

12. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before sharing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and the updated version will include the effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

14. Contact Us

If you have any questions about this Privacy Policy or need assistance with your privacy rights, please contact us at:

Email: support@heypuzzlers.com